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Frequently Asked Questions

Do you ship internationally? +

Currently, we ship exclusively within the United States. We do not offer international shipping at this time, but we hope to expand in the future.

How long does shipping take? +

Orders are processed within 1-2 business days and shipped via standard ground service, which typically takes 3-7 business days to arrive. Shipping is completely free on all US orders.

Are your art prints framed? +

Our prints vary by product — some are gallery-wrapped canvas (ready to hang, no frame needed), while paper prints are shipped unframed and rolled or flat depending on size. Check each product page for specific details.

What is giclée printing? +

Giclée is a fine art printing process that uses archival, pigment-based inks and high-resolution printers to reproduce artwork with exceptional color accuracy and longevity. It's the industry standard for museum-quality art reproduction.

Can I return a product if I don't like it? +

Yes, we accept returns within 30 days of delivery for unused items in original condition. See our Refunds & Returns Policy for full details.

Do you offer custom sizes or framing? +

Many of our prints are available in multiple size options, which you can select on the product page. For custom framing inquiries, please contact us directly.

Is my payment information secure? +

Absolutely. All transactions are processed through encrypted, secure checkout. We never store your full card details on our servers.

How do I track my order? +

Once your order ships, you'll receive an email with tracking information so you can monitor your delivery every step of the way.

Are your art supplies suitable for professionals? +

Yes, our supply collection — including graphite pencils, charcoal sets, watercolor paints, and cotton paper — is selected to meet professional-grade standards used by working artists.

What if my order arrives damaged? +

Please contact us within 48 hours of delivery at info@artistmediasolutions.com with photos of the damage, and we will arrange a replacement or full refund at no cost to you.