Effective Date: January 1, 2025
At Artist Media Solutions, we are committed to delivering your fine art prints and art supplies safely and promptly. Please review our shipping policy below.
We offer free standard shipping on all orders shipped within the United States. There is no minimum purchase requirement to qualify for free shipping.
We currently ship exclusively within the United States. We do not offer international shipping at this time.
Fine art giclée prints on paper are shipped in rigid mailing tubes or flat, reinforced mailers with acid-free tissue and corner protection to prevent bending or creasing during transit. Canvas prints and framed pieces are packaged in custom-fit protective boxes with corner guards.
Drawing, sketching, watercolor, and painting supplies are packaged in padded boxes appropriate to the fragility of the contents.
Large-format canvas prints (24x36 inches and above) and multi-piece supply sets may require additional handling time of 1-3 extra business days due to specialized packaging requirements.
Once your order ships, you'll receive a confirmation email with tracking information.
If your order arrives damaged, please contact us within 48 hours of delivery at info@artistmediasolutions.com with photos of the damage. We will arrange a replacement or refund promptly.
Contact our support team at info@artistmediasolutions.com or call +1 (323)-880-4490.